Let me thank You for your opinion and express our apologises for inconvenience caused to You and Your family members.
Having got into details of appered situation, we can give our comments that in any case cannot justify our management but we would like to spill the light on the fact that the situation is not well defined
Mansion club BIVAK id equipped with audio and video applliances which gave us an opportunity to revise the fact in more details. According to audio and video record it has become clear that during your communication with front dest office on the phone You didn`t confirm the advance order of rooms. In the following two days there were no confirmation response from Your side on our front desk`s request about Your exact check in dates.
This is the first incident of our guest claim from the mmoment of foundation of our mansion house.
We clearly understand that this was completely our fault that we couldn`t 100 % mutual understanding with our guests. Let us assure You that we will do our best to take any possible measures to avoid such situaitons in communication with our guests.
It would be a great pleasure for us to see You again in our mansion house BIVAK
With best regards,
Mansion house BIVAK team